Sullivan Luallin - physician consulting services

	Your Employees Can Be Customer Service Superstars!
It’s not your typical "talking head" Customer Service training video. It's a lively and entertaining way to prepare your staff to deliver star- studded service... without expensive on-site consultants!
Fast-paced and fun Budget-friendly pricing Based on proven Customer Service protocols used by top-scoring practices to build patient loyalty and referrals Great for orienting new hires and maintaining service momentum with current employees No scheduling hassles for your staff and supervisors Leader Guide loaded with "How To" tips Reporting Matrix lets you track employee progress	View demo in new window Having trouble viewing the demo? Click here to be contacted by a member of our team.
Spotlight on Service™ is a proven strategy for converting the service message into a management system for communicating service protocols... holding people accountable for following them... getting support from your physicians... and recognizing your superstar performers. The video series is delivered one segment per week for a month to give your employees a chance to practice the patient-pleasing techniques Web-based to keep costs affordable Employees can log on any time, anywhere Each segment ends with a brief quiz to ensure understanding and retention You monitor each employee's progress through a real-time reporting matrix The Leader Guide gives you "How To" strategies for getting started, coaching low performers, maintaining the momentum... and a special section on how to get your physicians involved! Spotlight on Service™ is your solution for delivering the Customer Service message. For ordering information, please call 619.283.8988 or click here to be contacted by a member of our team.